How do i auto assign a ticket to a user who first replies to the thread??

Rakesh G November 2, 2011

We generate JIRA tcikets when user send a mail to certain DL.

Now i want to auto assign the tickets to first person who replies on the thread.

How can i achieve that??

1 answer

1 vote
Jobin Kuruvilla [Adaptavist]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 2, 2011

YOu can do this using a JIRA listener. The replies are added as comments and hence catch the IssueCommented event to assign it to the person commented, if it is the first comment!

Suggest an answer

Log in or Sign up to answer