How do i auto assign a ticket to a user who first replies to the thread??

We generate JIRA tcikets when user send a mail to certain DL.

Now i want to auto assign the tickets to first person who replies on the thread.

How can i achieve that??

1 answer

1 vote

YOu can do this using a JIRA listener. The replies are added as comments and hence catch the IssueCommented event to assign it to the person commented, if it is the first comment!

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