How do Notifications correnspond with Workflow transitions?

Hello,

I am wondering how certain Notifications like 'Work Started on Issue' and 'Work Stopped on Issue' translate to the transitions of workflows like 'Assigned', 'In Progress',...

Because I'm having a hard time figuring out, which Issue Event Template Sets in JEMH correspond to which actions our Support Workflow.

Regards

Sebastian 

 

3 answers

1 accepted

By default, only the Generic Event is strictly related to a workflow transition.

https://confluence.atlassian.com/display/JIRA063/Creating+a+Notification+Scheme#CreatingaNotificationScheme-events

The doc is not very explicit on what constitutes a Work Started or Work Stopped event. As far as I can tell, these are never mapped by default when you create a transition. If you'd like to use them for specific transitions (like the default JIRA workflow does between "Open" and "Assigned"), you'll need to replace the Generic event with the Work Started event in the transition's post-functions.

In short, these are optional events that are mapped on the default workflow on selected transitions.

1 vote
Andy Brook Community Champion Apr 20, 2015

What is driving the workflow transition? If you create custom events, your workflows can fire custom events that you can react to in JEMH. As answer below, Generic events aren't in themselves useful to JEMH.

Changes to an issue that update fields result in an ISSUE_UPDATED, changes driven by JEMH usually add comments, and can update fields, so are usually ISSUE_UPDATED, however, the most recent JEMH 1.7.x release allows you to map 'any' event with a comment to be a given event, eg ISSUE_UPDATED. to reduce custom template needs, only useful in some situs

What version of JEMH are you on (JEMH 1.7.x does things a little differently that means ISSUE_CREATED can be used, mostly, for create notifications instead of the historical custom event - limitations apply).

Thanks for the quick response guys. The Generic Events was what I was looking for. I don't need to heavily customize the default templates, I just wanted to modify the formatting a bit, which I was able to do.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

65 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you