How do I store the original email sent through as a HTML attachment to the issue?

This question is in reference to Atlassian Documentation: Managing the email channel

Many of our inbound emails contain tables and other items in HTML format. When I go to review issues created via the email handler, the formatting of such tables is not available and therefore the information conveyed by our customers is not transparent. I have been looking for a way to store the inbound email as an attachment to the issue but have been unable to find a solution. Is someone able to help with this issue?

1 answer

Hi @Timothy Yates,

You could use OTJ add on. You can check it over here

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 9 hours ago in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

56 views 0 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you