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How do I store the original email sent through as a HTML attachment to the issue?

This question is in reference to Atlassian Documentation: Managing the email channel

Many of our inbound emails contain tables and other items in HTML format. When I go to review issues created via the email handler, the formatting of such tables is not available and therefore the information conveyed by our customers is not transparent. I have been looking for a way to store the inbound email as an attachment to the issue but have been unable to find a solution. Is someone able to help with this issue?

1 answer

Hi @Timothy Yates,

You could use OTJ add on. You can check it over here

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