How do I stop crucible from logging users out after ~1hr

We are on Crucible Version:3.2.4 and are experiencing the same premature log-out issue mentioned here:

https://answers.atlassian.com/questions/154115/fisheye-crucible-how-do-i-increase-or-remove-session-timeout?sort=votes&page=1

In FireFox 26.0 on Ubuntu, I see the following behavior:

* Log in successfully; cookies contain *FESESSIONID* and *remember* (remember has an Expires of 1 year).

* Keep page open in browser (doesn't seem to matter which page)

* After some time (I've seen as short as ~30 minutes and as long as 75 minutes), a GET request to /user/USERNAME?ajax=true is made (where USERNAME is a placeholder for my user identifier). The response contains a Set-Cookie header which changes *FESESSIONID* and *crucibleprefs1*, and deletes *remember* (sets the expiration to jan 1, 1970)

I do not see anything tell-tale in the logs at that time.

Let me know if you need more data or if there's a ticket I can add detail to (or vote for)

Cheers

1 answer

Thanks Piotr, I created an issue at support.atlassian.comand will answer here once a the issue is resolved.

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