I have 16 allowed users with my Confluence On-Demand setup. I've disabled a user that is no longer using the tool and tried adding a different person from the 'Confluence Admin' > 'Users & Groups' > 'Users' section. After I disabled the user I tried to add a new user but the system tells me:
"This Confluence installation is not licensed for additional users.
- Users allowed by license: 16
- Current active users: 16
Please contact us if you have any questions."
Can anyone tell me how I can free this unused license up for the next person?
Thanks in advance!
Ah, I forgot...
Adminstrative users automatically get "can log in" as well. Even if they're not in the users group, if they have system-admin rights, they count towards your licence overhead. (It does de-duplicate though - if "nic" is in confluence-users AND in confluence-administrators, I still only take up one seat).
I think Atlassian's system account also takes up 1 seat in OnDemand installs too, but you should only be paying for 15 licences.
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