I have 16 allowed users with my Confluence On-Demand setup. I've disabled a user that is no longer using the tool and tried adding a different person from the 'Confluence Admin' > 'Users & Groups' > 'Users' section. After I disabled the user I tried to add a new user but the system tells me:
"This Confluence installation is not licensed for additional users.
- Users allowed by license: 16
- Current active users: 16
Please contact us if you have any questions."
Can anyone tell me how I can free this unused license up for the next person?
Thanks in advance!
Ah, I forgot...
Adminstrative users automatically get "can log in" as well. Even if they're not in the users group, if they have system-admin rights, they count towards your licence overhead. (It does de-duplicate though - if "nic" is in confluence-users AND in confluence-administrators, I still only take up one seat).
I think Atlassian's system account also takes up 1 seat in OnDemand installs too, but you should only be paying for 15 licences.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork? We've compiled a list here, along with...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs