How do I reclaim user Confluence On-Demand licenses after I disable a user?

I have 16 allowed users with my Confluence On-Demand setup. I've disabled a user that is no longer using the tool and tried adding a different person from the 'Confluence Admin' > 'Users & Groups' > 'Users' section. After I disabled the user I tried to add a new user but the system tells me:

"This Confluence installation is not licensed for additional users.

  • Users allowed by license: 16
  • Current active users: 16

If you would like to add users you will need to upgrade your Confluence license. (Upgrade pricing)

Please contact us if you have any questions."

Can anyone tell me how I can free this unused license up for the next person?

Thanks in advance!

2 answers

1 accepted

It turns out that when using On-Demand, one will need to contact support for this action. Apparently, " the group cache needed to be flushed"

:-P

Oh, that's new. And a bit of a downgrade IMHO, as you really should be able to simply bin a user for yourself.

Thanks for letting us know, I'll have to scribble that down for next time!

Hi Marc,

This sounds like buggy behaviour to me. Could you let me know the support issue that this was handled in? I'll ensure that it is followed it up.

Thanks @Michael!

JST-56362

0 vote

Remove the deaded user from the group(s) that give them "can use" permission. You can see this in the Admin -> Global permissions section.

Thank you for taking the time to respond Nic. I tried that, but no dice. We have 14 users in our groups. :-/

Ah, I forgot...

Adminstrative users automatically get "can log in" as well. Even if they're not in the users group, if they have system-admin rights, they count towards your licence overhead. (It does de-duplicate though - if "nic" is in confluence-users AND in confluence-administrators, I still only take up one seat).

I think Atlassian's system account also takes up 1 seat in OnDemand installs too, but you should only be paying for 15 licences.

The sysadmin user doesn't take a license seat, but the text on the page can be misleading.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

77 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you