How do I reclaim user Confluence On-Demand licenses after I disable a user?

I have 16 allowed users with my Confluence On-Demand setup. I've disabled a user that is no longer using the tool and tried adding a different person from the 'Confluence Admin' > 'Users & Groups' > 'Users' section. After I disabled the user I tried to add a new user but the system tells me:

"This Confluence installation is not licensed for additional users.

  • Users allowed by license: 16
  • Current active users: 16

If you would like to add users you will need to upgrade your Confluence license. (Upgrade pricing)

Please contact us if you have any questions."

Can anyone tell me how I can free this unused license up for the next person?

Thanks in advance!

2 answers

1 accepted

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It turns out that when using On-Demand, one will need to contact support for this action. Apparently, " the group cache needed to be flushed"


Oh, that's new. And a bit of a downgrade IMHO, as you really should be able to simply bin a user for yourself.

Thanks for letting us know, I'll have to scribble that down for next time!

Hi Marc,

This sounds like buggy behaviour to me. Could you let me know the support issue that this was handled in? I'll ensure that it is followed it up.

Thanks @Michael!


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Remove the deaded user from the group(s) that give them "can use" permission. You can see this in the Admin -> Global permissions section.

Thank you for taking the time to respond Nic. I tried that, but no dice. We have 14 users in our groups. :-/

Ah, I forgot...

Adminstrative users automatically get "can log in" as well. Even if they're not in the users group, if they have system-admin rights, they count towards your licence overhead. (It does de-duplicate though - if "nic" is in confluence-users AND in confluence-administrators, I still only take up one seat).

I think Atlassian's system account also takes up 1 seat in OnDemand installs too, but you should only be paying for 15 licences.

The sysadmin user doesn't take a license seat, but the text on the page can be misleading.

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