eazyBI supports a majority of standard JIRA custom fields as well as custom fields of several popular JIRA plugins. See https://docs.eazybi.com/display/EAZYBIJIRA/Custom+Fields.
As my colleague wrote also in your e-mail, please see if your custom field is supported and, if not, let us know what is the type of this field so we can see if there are any advanced options to add this field for import.
Lauma / firstname.lastname@example.org
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