How do I get a Card out of KanBan DONE column after release

We are brand new to Atlassian and Greenhopper. So far we love how it works..but I have hit a brick wall.

I am using OnDemand with Greenhopper simplified workflow. When I go to do a release, I can not set the Resolution as it is not part of the Workflow and I think that is why I can't get the cards out of the DONE column.

Any assistance would be helpful.

3 answers

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When you click on Tools->Configure for the board, then on the Filter tab, you will see the query associated with the board. The default filter criteria is

fixVersion in unreleasedVersions() OR fixVersion is EMPTY

If you had assigned other versions (or used hierarchical versions) and some are not released, you could still have issues appearing. Anyway, by examining that filter you can determine the criteria and modify it as needed to get the list of issues that you want.

If found the following Query to be very effective in finding and viewing only the issues that are not released in a Kanban board. The check for NULL on the fixVersion did the trick.


project = XXX and not (fixVersion is NULL OR fixVersion in unreleasedVersions() OR fixVersion is EMPTY) ORDER BY Rank ASC

Tested in JIRA On-Demand.

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"Resolution" can be set when you do the "resolve" or "close" workflow steps, it should prompt you to do this when you click those transitions.

I'm not sure what the default case is for the 'Done' column - perhaps the default is that issues in that column never leave? In any case, you can edit the Kanban filter that displays that column to exclude "closed" issues - click on the cog and configure the board and poke around a bit.

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I had a similar problem regarding unresolved items as stated in this question https://answers.atlassian.com/questions/86426/dragging-items-in-rapid-board-doesn-t-update-issue-status-as-resolved

I was able to fix it following this instructions by @Matt Timpson https://confluence.atlassian.com/display/GHKB/Unable+to+set+issues+to+Resolved+using+Greenhopper+Simplified+Workflow

I'm not sure it's totally related, but maybe it could help you.

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