We are looking at using JIRA as our solution, however it seems to limit email addresses I can use to create a ticket. To clarify, I need to get an answer from our supplier in order to resolve the customers ticket. Our suppliers, most likely, do not use JIRA and we would like to create tickets in JIRA forwarding the relavent information to our suppliers in order to resolve our customers problems. We would like to track both our customers and suppliers in JIRA.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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