Hi Carl, you should follow the steps bellow according to the documentation or just contact the support for further help!
If you're already logged in to your Cloud site:
If you're not logged in to your Cloud site:
If you'd like a backup of the data in your Atlassian Cloud site, see Import and export data.
Your Atlassian Cloud subscription will be terminated at the end of the current billing cycle and your credit card won't be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.
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