I'm a newbie admin for our JIRA instance and I have a team that needs to add another product/model to their drop-down list of product/models that they can select when creating an issue. I can't, for the life of me, figure out how to do that. Anyone??
Depends on the field.
If it is the "components" field, then they need to ask a project administrator to add it. If it's a "custom select list" (it sounds like one), then they need to ask a JIRA or System administrator to add it.
is this a custom field? I think so, since I don't know a system field product/model.
So, go to Admin -> Issues -> Custom Fields
Search your custom field there and select "Configure" from the gearwheel on the right
Then you click on "Edit Options", add your new Value and save it.
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