I have a status transitioning from 'Open' to 'waiting on the third party'. But waiting on third party could be
1. waiting on customer
2. waiting on company
How do I ensure that when the jira user clicks on 'waiting on 3rd part' he gets to choose who he is waiting on from the above two options ? what would the simplest way be ?
in my opinion, there are two possibilities without too much effort:
Branch your workflow
Create a custom field
when you design your workflow and create or edit a transition, you are able to add a "Transition View" to this transition.
A transition view is a screen that you have to define before using it in your workflow. You create screens in your admin section (Issues -> Screens). Create a Screen, name it "Wait for 3rd party" or so and put your custom field on that screen.
Do you have any plugins for your Jira? To make a field temporarily required you can use the Suite Utilities for Jira-Plugin. It is free and gives you a validator "Fields required" for your workflow step. This validator ensures, that the transition cannot be executed, if the field is not set.
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