How do I add a specific property to a status within a workflow

[Venkat]

I have a status transitioning from 'Open' to 'waiting on the third party'. But waiting on third party could be 

1. waiting on customer

2. waiting on company 

How do I ensure that when the jira user clicks on 'waiting on 3rd part' he gets to choose who he is waiting on from the above two options ? what would the simplest way be ? 

[Thomas Schlegel]

Hi Venkat,

in my opinion, there are two possibilities without too much effort:

Branch your workflow

• Create two status: "waiting on customer" and "waiting on company"
• From open, create two transitions: one to customer and the other to company
• After branching, bring together these branches to one single status again

Create a custom field

• Create a custom field with two options:
  • customer
  • company
• Put that field to the transition screen and make it mandatory, if you want
• After leaving the waiting status, clear the field with a workflow function

[Venkat]

Hi Thomas,Thanks for this .  

Thanks for this .  What do you mean by Put that field to the transition screen and make it mandatory, if you want . How can I do this ? 

[Thomas Schlegel]

Hi Venkat,

when you design your workflow and create or edit a transition, you are able to add a "Transition View" to this transition.

A transition view is a screen that you have to define before using it in your workflow. You create screens in your admin section (Issues -> Screens). Create a Screen, name it "Wait for 3rd party" or so and put your custom field on that screen.

Do you have any plugins for your Jira? To make a field temporarily required you can use the Suite Utilities for Jira-Plugin. It is free and gives you a validator "Fields required" for your workflow step. This validator ensures, that the transition cannot be executed, if the field is not set. 

[Venkat]

Thanks. How do I add the screen I created (one you suggested) to my workflow ? 

I have created the screen with my custom fields with options. The only thing remaining is adding it on my workflow so that the jira user is prompted with this. 

[Thomas Schlegel]

• Edit your workflow in Text mode
• Click on the transition
• Click "Edit" on the top right corner
• Change "Transition View" and click "Update"
• Save your changes