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How can we end SLA when ticket gets assigned to a person through Time To SLA Plugin

Aditya Verma
Aditya Verma
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March 9, 2017

I want to End my SLA when a user clicks on assign to me button and assigns the ticket to himself.

We were using Vertygo SLA plugin for this purpose earlier. How can we implement this using Time to SLA Plugin.

 

Thanks in Advance!

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Sachin Dhamale
Sachin Dhamale March 10, 2017

I don't konw about Vertygo SLA plugin but Atlassian has a service desk plugin in that you can handle the SLA very well

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Aditya Verma
Aditya Verma
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March 13, 2017

Thanks @Sachin Dhamale for replying, but our instance is using Time to SLA plugin in various projects, so need to implement functionalities through this plugin only.

 

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