How can I try greenhoper a second time?

[maria]

I got a 30 days trial 1 year ago and decided not to buy.

My team is bigger now and we want to evaluate greenhoper again. When I try to install, the system tells me the license number I have is not valid.

How do I get a new 30 days trial period or how do I pay to try it even if I have to prepay the first month before comittting to buying for the full team?

thanks!

• Sorry, SEN-2197796 is not a configurable OnDemand instance. Please choose an account to configure from the product indexpage.

[Marlon Aguiar · Accepted solution]

Hi Maria, how is it going?

I strongly recommend you to contact the Atlassian Sales team by sending an email to sales@atlassian.com, they will be able to help you generate a new trial license for your instance and also answer any licensing questions you might have.

Hope it helps!

Regards,
Marlon

[Brendan Patterson]

What does this error mean? How is an OnDemand instance "not a configurable OnDemand instance." ?? I'm getting the same error for a completely different reason.

[Norman Abramovitz]

It usually means you need to contact support.

The function is pre-configured and cannot be altered by anyone, or,

The function can only be configured by Atlassian OnDemand Technical Support

changes can be requested by filing a ticket at https://support.atlassian.com
under the 'OnDemand' project.

[MattS]

I would think that the SEN is referring to a JIRA instance that is not an OnDemand instance?