It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I try greenhoper a second time?

I got a 30 days trial 1 year ago and decided not to buy.

My team is bigger now and we want to evaluate greenhoper again. When I try to install, the system tells me the license number I have is not valid.

How do I get a new 30 days trial period or how do I pay to try it even if I have to prepay the first month before comittting to buying for the full team?

thanks!

  • Sorry, SEN-2197796 is not a configurable OnDemand instance. Please choose an account to configure from the product indexpage.

2 answers

1 accepted

0 votes
Answer accepted

Hi Maria, how is it going?

I strongly recommend you to contact the Atlassian Sales team by sending an email to sales@atlassian.com, they will be able to help you generate a new trial license for your instance and also answer any licensing questions you might have.

Hope it helps!

Regards,
Marlon

What does this error mean? How is an OnDemand instance "not a configurable OnDemand instance." ?? I'm getting the same error for a completely different reason.

It usually means you need to contact support.

The function is pre-configured and cannot be altered by anyone, or,

The function can only be configured by Atlassian OnDemand Technical Support

changes can be requested by filing a ticket at https://support.atlassian.com
under the 'OnDemand' project.

I would think that the SEN is referring to a JIRA instance that is not an OnDemand instance?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Halp

Halp - Conversational Ticketing Help Desk for internal requests

From the Halp Team Howdy!  👋   We’re Halp, a conversational ticketing help desk for all of your internal requests in Slack (and soon to be MS Teams!). We’re excited to be a par...

57 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you