How can I send an email to a Group only when a custom field (Resolution Team) = a certain value?

We hava outside group that would like to receive emails when issues are created for them. The issues will not yet have been Assigned (if they were, our Notification Schema would work by sending the Assignee an email upon creating an issue). So, we only want the email to go to a Jira Group when an Issue is Created and a Custom Field has a particular value (Resolution Team = IDD).

Thank you!

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Hi Arthur, the Script Runner plugin would be perfect for this matter. You can add a new Post-Function that sends an Event when the issue is created that will check if the customfield_xxxx = value and then send an email.

You can see the documentation of the plugin here.

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