This question is in reference to Atlassian Documentation: Guide to link Knowledge Base to JIRA Service Desk for unlicensed user
How can I see the confluence article in a pop up on service desk? Where do I set this?
The documentation you refer to describes how you set up application access and linking for unknown users. If you want known users to use it, application linking between JIRA and Confluence get you to the same point.
To make your knowledge base accessible for the Service Desk, go to the project settings of your Service Desk project and select knowledge base from the options on the left. There you indicate:
The last step ensures that your users get the popup automatically appears when they are typing in the search and create boxes of the request types on the customer portal.
To further refine this, you could even add labels to the kb articles in Confluence and restrict the articles being searched by adding those restricting labels to your request forms:
Thanks, @Walter Buggenhout [ACA IT]!
Actually, I already did what you said. When the user search and find a confluence article and click to read, the article is opening IN the page.
I'd like to open in a POP UP like this:
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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