How can I reset my OnDemand JIRA instance so I can start from scratch?

Changes have been made to a large number of issue types, fields etc. during a proof-of-concept and I'm not happy with them... I'd like to start again. Is there an easy way to just wipe everything and get back to a factory-fresh default setup?

4 answers

1 accepted

Accepted Answer
3 votes

No problem - just open a support request (as we have to do it for you on OnDemand). Two things for the request: (1) please confirm in the ticket that you know you are losing ALL data in the instance and (2) if you want it done as soon as possible or have a maintenance window. We will fully wipe it out and you will have a new stock instance.

Perfect - thanks Nik. I'll do that.

Paul Greig Atlassian Team Aug 23, 2014

Hi, just wanted to clarify another requirement. The request must originate from a billing or technical contact associated with the account. Contacts are set in my.atlassian.com.

Here is the KB article: https://confluence.atlassian.com/display/ONDEMANDKB/How+to+reset+OnDemand+instance+to+the+original+default+settings+including+removal+of+all+data

Cheers,
Paul

If you don't want to retain any additional plugins you installed, custom fields you created, then the best is to re-install Jira and register the new server id with your atlassian account for the license.

Oh!! I too missed the OnDemand tag on the question.

Thanks Renjith - I'm using OnDemand, sorry for not being clear.

I want to reset my Jira OnDemand Account, too, but i cannot find any link to open a support request.

thank you. just sent my reset request.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 3 hours ago in Canada

TOPIC TUESDAY - Oct 16th - Fav Atlassian Logo

Hey folks, We are back with your Topic Tuesday Question for the week. This week we are asking what is your fav new Atlassian logo? My vote would be for Statuspage. Let us know your thoughts! &nbs...

15 views 2 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you