This question is in reference to Atlassian Documentation: Introduce customers to your service desk
How can I configure the email content, sended to the customers?
Hi Silvana,
In order to change the content of email notification, you'd have to edit the velocity templates embedded in the Service Desk Code.
Currently, we have a few feature requests already created.
Check out https://jira.atlassian.com/browse/JSD-218
Cheers,
ENunes
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