How can I configure the email content, sended to the customers?

This question is in reference to Atlassian Documentation: Introduce customers to your service desk

How can I configure the email content, sended to the customers?

1 answer

Hi Silvana,


In order to change the content of email notification, you'd have to edit the velocity templates embedded in the Service Desk Code.

Currently, we have a few feature requests already created.

Check out https://jira.atlassian.com/browse/JSD-218

Cheers,
ENunes

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

133 views 6 8
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you