How can I configure the email content, sended to the customers?

This question is in reference to Atlassian Documentation: Introduce customers to your service desk

How can I configure the email content, sended to the customers?

1 answer

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Hi Silvana,


In order to change the content of email notification, you'd have to edit the velocity templates embedded in the Service Desk Code.

Currently, we have a few feature requests already created.

Check out https://jira.atlassian.com/browse/JSD-218

Cheers,
ENunes

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