It looks like something when wrong with the tags to this post, so we missed your question initially.
It sounds like you don't have access to the add-on. One of the causes could be that 'global permissions' are enabled for Atlas CRM.
Could you try to disable global permissions for Atlas CRM?
With global permissions disabled for Atlas CRM, do you see the Atlas CRM menu?
With kind regards,
Explanation for anyone who is running into the same issue:
We disable the use of global permissions by default, because an admin needs to enable access to the add-on in the JIRA Global Permissions scheme.
Enabling the use of global permissions without enabling access to users or groups, results in an inaccessible add-on. Even for admins.
You can find more information, and step-by-step instructions on how to limit access to the add-on, in our documentation here: https://www.atlascrm.io/documentation/admin-documentation/permissions.html
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