HipChat Client will not start or run.

 

1 answer

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HipChat will not start or run in Windows 7.

 

Windows Event Viewer shows the following:

Log Name: Application
Source: Application Error
Date: 3/10/2017 4:54:50 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: NEMMG-20-PC.nemmg.local
Description:
Faulting application name: HipChat.exe, version: 4.29.1662.0, time stamp: 0x5841e766
Faulting module name: aticfx32.dll, version: 8.17.10.1091, time stamp: 0x4e1e1a3b
Exception code: 0xc0000005
Fault offset: 0x00030b21
Faulting process id: 0x398
Faulting application start time: 0x01d299e8f0d19d72
Faulting application path: C:\Program Files (x86)\Atlassian\HipChat4\HipChat.exe
Faulting module path: C:\Windows\system32\aticfx32.dll
Report Id: 2ecd4468-05dc-11e7-86b9-6c626db7c266
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-03-10T21:54:50.000000000Z" />
<EventRecordID>2624</EventRecordID>
<Channel>Application</Channel>
<Computer>NEMMG-20-PC.nemmg.local</Computer>
<Security />
</System>
<EventData>
<Data>HipChat.exe</Data>
<Data>4.29.1662.0</Data>
<Data>5841e766</Data>
<Data>aticfx32.dll</Data>
<Data>8.17.10.1091</Data>
<Data>4e1e1a3b</Data>
<Data>c0000005</Data>
<Data>00030b21</Data>
<Data>398</Data>
<Data>01d299e8f0d19d72</Data>
<Data>C:\Program Files (x86)\Atlassian\HipChat4\HipChat.exe</Data>
<Data>C:\Windows\system32\aticfx32.dll</Data>
<Data>2ecd4468-05dc-11e7-86b9-6c626db7c266</Data>
</EventData>
</Event>

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