When a user goes from open to close the resolution screen is shown and when a user goes from resolved to close a closed screen is show, They are different. How do I make it so that if the user does go from open to close it hides a specific custom field ive added to the Resolved screen.
The Resolved screen I added a custom field. The closed screen is default.
When you transition JIRA issues through the workflow, you have the option to display "Transition Screens". You can use/reuse screens on each transition. So all you have to do is to update the transition screen from "Open to Close" and remove the custom field you don't want to be displayed.
Typically, if you go from Open to Close, you want to show the "Resolve" screen, as you don't want to skip the validation and input required for the Resolve step, which you are skipping. Assuming that's the case, and you still want to remove this custom field, then you'll need to either change the transition to use the "Close" screen, or else you'll need a custom "Resolve" screen that removes the custom field, but still allows you to set the resolution, etc. Which option makes sense will depend on if the Close screen is sufficient on its own, etc.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork? We've compiled a list here, along with...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs