Having trouble accessing new OnDemand instance

Is my OnDemand instance actually set up? I received a confirmation email titled "Your OnDemand trial is ready!". However when I try to log in, I get the following error: "Your account is not yet available in this OnDemand instance."

Any help would be appreciated.

1 answer

0 vote

You may be using the wrong credentials to log in. Ensure you are using the username/password you specified when signing up for the service, not the login that you use to access your my.atlassian.com account.

If you're not sure about the credentials, click the "Unable to access your account?" link to reset them.

Suggest an answer

Log in or Join to answer
Community showcase
Jason Wong
Published 36m ago in Agility Beta

Welcome to agility

Every team in the world is unique, and so   Atlassian believes   that each and every team's best way of working  needs to  be molded to their unique circumstances  – ...

11 views 1 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot