Can Jira be purely set up as a helpdesk server/utility? If so, can someone please point me in the right direction to get this done? My company would be ready to purchase this software immediately if I can build the business case for it to be used as a helpdesk tool.

Thank you very much and I appreciate anyone's help on this matter.

4 answers

Check this addon:
It allows you to transform your JIRA Cloud into the helpdesk system for handling support requests and tickets.

pls check Chairwale Noida for many features of helpDesk. It might help you.


There is some Atlassian provided information on the subject here;

One powerful feature of using Jira for helpdesk is workflows..

Also, there is integration with many 3rd party services such as Zendesk.

Hope that helps.

Have a look at JEMH, it has many feature specifically targetting a HelpDesk service through email.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Friday in United States

Confluence Security Advisory

Good morning Members, Not sure if you are aware. Please read the following: More details: https://co...

59 views 1 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you