HELP DESK: JIRA Setup

Can Jira be purely set up as a helpdesk server/utility? If so, can someone please point me in the right direction to get this done? My company would be ready to purchase this software immediately if I can build the business case for it to be used as a helpdesk tool.

Thank you very much and I appreciate anyone's help on this matter.

4 answers

Hi!
Check this addon: https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview
It allows you to transform your JIRA Cloud into the helpdesk system for handling support requests and tickets.

pls check Chairwale Noida for many features of helpDesk. It might help you.

Hello,

There is some Atlassian provided information on the subject here; https://confluence.atlassian.com/display/JIRAKB/Using+JIRA+for+Helpdesk+or+Support

One powerful feature of using Jira for helpdesk is workflows.. https://confluence.atlassian.com/display/JIRA/JIRA+as+a+Support+System

Also, there is integration with many 3rd party services such as Zendesk.

Hope that helps.

Have a look at JEMH, it has many feature specifically targetting a HelpDesk service through email.

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