It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

HELP DESK: JIRA Setup

matthew chapman Nov 28, 2012

Can Jira be purely set up as a helpdesk server/utility? If so, can someone please point me in the right direction to get this done? My company would be ready to purchase this software immediately if I can build the business case for it to be used as a helpdesk tool.

Thank you very much and I appreciate anyone's help on this matter.

4 answers

5 votes
Pavel Zubov Sep 18, 2016

Hi!
Check this addon: https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview
It allows you to transform your JIRA Cloud into the helpdesk system for handling support requests and tickets.

2 votes
kadan kadan Feb 27, 2013

pls check Chairwale Noida for many features of helpDesk. It might help you.

0 votes
Rob Finch Nov 28, 2012

Hello,

There is some Atlassian provided information on the subject here; https://confluence.atlassian.com/display/JIRAKB/Using+JIRA+for+Helpdesk+or+Support

One powerful feature of using Jira for helpdesk is workflows.. https://confluence.atlassian.com/display/JIRA/JIRA+as+a+Support+System

Also, there is integration with many 3rd party services such as Zendesk.

Hope that helps.

0 votes
Andy Brook (DEV) Nov 29, 2012

Have a look at JEMH, it has many feature specifically targetting a HelpDesk service through email.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase

Friday Fun: What's your best vacation planning hack?

Let's face it, work can be challenging but fulfilling, especially when you enjoy the challenges thrown at you.  However for me, nothing compares to going on vacation (or holiday as some of you m...

653 views 33 4
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you