Can Jira be purely set up as a helpdesk server/utility? If so, can someone please point me in the right direction to get this done? My company would be ready to purchase this software immediately if I can build the business case for it to be used as a helpdesk tool.
Thank you very much and I appreciate anyone's help on this matter.
Check this addon: https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview
It allows you to transform your JIRA Cloud into the helpdesk system for handling support requests and tickets.
There is some Atlassian provided information on the subject here; https://confluence.atlassian.com/display/JIRAKB/Using+JIRA+for+Helpdesk+or+Support
One powerful feature of using Jira for helpdesk is workflows.. https://confluence.atlassian.com/display/JIRA/JIRA+as+a+Support+System
Also, there is integration with many 3rd party services such as Zendesk.
Hope that helps.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Heya, Hipchat friends! We’re so happy you’re checking out Stride. Whether you know it or not, you have been instrumental in making Stride come to life. Every feature, design, and functionality...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs