Can Jira be purely set up as a helpdesk server/utility? If so, can someone please point me in the right direction to get this done? My company would be ready to purchase this software immediately if I can build the business case for it to be used as a helpdesk tool.
Thank you very much and I appreciate anyone's help on this matter.
Check this addon: https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview
It allows you to transform your JIRA Cloud into the helpdesk system for handling support requests and tickets.
There is some Atlassian provided information on the subject here; https://confluence.atlassian.com/display/JIRAKB/Using+JIRA+for+Helpdesk+or+Support
One powerful feature of using Jira for helpdesk is workflows.. https://confluence.atlassian.com/display/JIRA/JIRA+as+a+Support+System
Also, there is integration with many 3rd party services such as Zendesk.
Hope that helps.
Hey team! I'm Cameron Deatsch, Head of Server at Atlassian. I'll be hosting an AMA over in our Questions section of the Community next Monday, so shoot me your questions, upvote others' question...
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