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matthew chapman Nov 28, 2012

Can Jira be purely set up as a helpdesk server/utility? If so, can someone please point me in the right direction to get this done? My company would be ready to purchase this software immediately if I can build the business case for it to be used as a helpdesk tool.

Thank you very much and I appreciate anyone's help on this matter.

4 answers

5 votes
Pavel Zubov Sep 18, 2016

Check this addon:
It allows you to transform your JIRA Cloud into the helpdesk system for handling support requests and tickets.

2 votes
kadan kadan Feb 27, 2013

pls check Chairwale Noida for many features of helpDesk. It might help you.

0 votes
Rob Finch Nov 28, 2012


There is some Atlassian provided information on the subject here;

One powerful feature of using Jira for helpdesk is workflows..

Also, there is integration with many 3rd party services such as Zendesk.

Hope that helps.

0 votes
Andy Brook (DEV) Nov 29, 2012

Have a look at JEMH, it has many feature specifically targetting a HelpDesk service through email.

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