Greenhopper disappeared

My Greenhopper license ceased to function today, says it is expired. I purchased it again yet it does not show in our JIRA instance. Urgently needed back!

2 answers

1 accepted

Accepted Answer
0 votes
Daniel Wester Community Champion Aug 19, 2013

You'll probably need to contact support at support.atlassian.com and have them work their "magic" to renable it.

Hi Julien

You need to update it directly inside your Add-Ons. Select Add-Ons>Manage Add-Ons and look for GreenHopper in the list of installed plugins. You will see a license field, click edit and paste the new license you purchased.

Hope it helps,

Ricardo Carracedo.

I do not have the "Edit" functionality on the License field, nor have I received a license number. Last time I purchased the Greenhopper add-on, there was no need for this either (on Demand)

Hi Julien, sorry for the misunderstanding, I though you were using JIRA behind the firewall and not OnDemand. In OnDemand you don't need to worry about it, once you renew your license in my.atlassian.com it will be automatically updated, but first it have to expire and in the same day the new license will be aplyed.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 27m ago in Europe

Topic Tuesday: Pizza Toppings

Today we're off to Canary Wharf for our next event at Moody's  Investors Service, so I hope you can all make it. Please RSVP here if you can: https://aug.atlassian.com/events/deta...

6 views 0 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you