Greenhopper disappeared

My Greenhopper license ceased to function today, says it is expired. I purchased it again yet it does not show in our JIRA instance. Urgently needed back!

2 answers

1 accepted

This widget could not be displayed.
Daniel Wester Community Champion Aug 19, 2013

You'll probably need to contact support at support.atlassian.com and have them work their "magic" to renable it.

This widget could not be displayed.

Hi Julien

You need to update it directly inside your Add-Ons. Select Add-Ons>Manage Add-Ons and look for GreenHopper in the list of installed plugins. You will see a license field, click edit and paste the new license you purchased.

Hope it helps,

Ricardo Carracedo.

I do not have the "Edit" functionality on the License field, nor have I received a license number. Last time I purchased the Greenhopper add-on, there was no need for this either (on Demand)

Hi Julien, sorry for the misunderstanding, I though you were using JIRA behind the firewall and not OnDemand. In OnDemand you don't need to worry about it, once you renew your license in my.atlassian.com it will be automatically updated, but first it have to expire and in the same day the new license will be aplyed.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published 3 hours ago in Bitbucket

Branch Management with Bitbucket

As a project manager, I have discovered that different developers want to bring their previous branching method with them when they join the team. Some developers are used to performing individual wo...

27 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you