Greenhopper: Moving an issue to the Done column leaves the Resolution as Unresolved

In Greenhopper, moving an issue to the Done column leaves the Resolution as Unresolved (although the Status moves to Resolved). This seems to mess up various other JIRA counts (for example, the basic "Number of Unresolved Issues" in a Version).

How can I tell Greenhopper to set the Resolution to Fixed when the issue is moved from In Progress to Done?

1 answer

1 accepted

0 votes
Answer accepted

Hi Cailin,

I suspect this is a problem with your workflow, not Greenhopper. There is a native JIRA field called Resolution which is seperate from the status. You need to set the Resolution field as a transition post function when you move from an open status to a resolved or closed status.

Review this document:
https://confluence.atlassian.com/display/JIRA/Configuring+Workflow#ConfiguringWorkflow-postfunctions
Specifically look for the section titled:
Example: Using a post function to set the 'Resolution' field

You might also want to ensure that the resolution is cleared if an issue is re-opened.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published yesterday in Opsgenie

Getting the Most out of Atlassian and Opsgenie Together

We’re excited to invite you to this action-packed webinar where we will demonstrate how to integrate Opsgenie’s powerful alerting and on-call management tools with your entire Atlassian stack. Mar...

22 views 0 0
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you