GreenHopper is not licensed?

Hello, I am trying to get OnDemmand JIRA set up for the first time. I am having issues with GreenHopper. It is listed as an installed plugin in the global Admin area, however I don't have a link that reads 'Agile'. When I try and add a GreenHopper Gadget to my Dashboard I get the error message in red that reads "GreenHopper is not licensed". I do not see any place to enter any license information.

I do not know what I am doing here. I have used JIRA and GreenHopper for years, but this is my first time as an admin. What I am doing wrong?

Thanks,

-Jason

2 answers

1 accepted

0 votes
Accepted answer

Hi Jason,

It sounds like you haven't actually enabled Greenhopper for your instance through your My Atlassian account yet. The licensing for OnDemand is different and it's licensed directly from our systems, rather than through the interface of the instance, so if you login to your My Atlassian account and add Greenhopper to your OnDemand subscription you will then see the Agile tab in your instance.

All the best,

John

Hi Jason, you're not doing anything wrong you cannot access the license screens for Greenhopper with OnDemand -https://jira.atlassian.com/browse/GHS-3778. Your best option is to raise a ticket with support@atlassian.com as it sounds like something has gone wrong with your Greenhopper license activation. Hope that helps, Andrew.

Suggest an answer

Log in or Sign up to answer
Community showcase

Scrum Roles Explained: the Do's and the Don'ts

Hello Community,  Today we are going to talk about the three Scrum Roles. There is the Development Team, the Scrum Master and the Product Owner. In my opinion these three are all really impo...

46 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you