GreenHopper RapidBoard showing error 'Object doesn't support property or method 'click'' in resource 'com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector.js'

An exception occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.


•Exception: Object doesn't support property or method 'click'


•Line: 24


Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDR; Tablet PC 2.0; .NET4.0C)

The error appears at the top of our rapidboard views, sometimes without the view itself appearing, and persists. Forced clean cache and refreshes can resolve, but it quickly returns. I'm unsure as to what causes it to start or how to resolve permanently.

1 answer

1 accepted

This widget could not be displayed.

Hey Louis,

Based on the Resource URL, I believe that this could be related to the Issue Collector module in the GreenHopper plugin. In order to fix the issue, you may disable the Feedback module by going to Administration > Plugins > Manage My Plugins > GreenHopper > Manage plugin module > Feedback.

There's also a related KB article written to address this issue, kindly refer to it for more info:

Hope this helps!


Thanks for the suggestion, I will first try upgrading to circumvent : as was suggested by somebody. If this doesn't work I'll disable.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 7 hours ago in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

17 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you