GreenHopper 6.0.5 failed to enable with Jira 5.1.7

My Universal Plugin Manger does not have an Install tab or Upload option, so I place the jira-greenhopper-plugin-6.0.4.jar file into the atlassian-jira/WEB-INF/lib directory.

I now see the Atlassian GreenHopper 6.0.4 plugin under the User-installed Plugins section.

However, when I click the Enable button, it gives this error:

This plugin failed to enable. Your license may be invalid. Please refer to the logs for more information.

The atlassian-jira.log says:

2012-10-22 14:39:40,470 http-80-7 ERROR user 879x165x1 1fuhts0 ip.address /rest/plugins/1.0/com.pyxis.greenhopper.jira-key atlassian.plugin.manager.DefaultPluginManager There was an error loading the descriptor 'null' of plugin 'com.pyxis.greenhopper.jira'. Disabling.

com.atlassian.plugin.PluginException: Unable to load interface class: com.atlassian.upm.license.compatibility.PluginLicenseManagerAccessor

at com.atlassian.jira.plugin.component.ComponentModuleDescriptor.enabled(

1 answer

Hi Adam,

What is your Universal Plugin Manager version installed?

You may could try to update it, to then be able to update Greenhopper via the UPM Panel. The latest UPM version is 2.7.6

After update UPM, please try to install the latest GreenHopper 6.0.5 version either.

In addition are you able to check in JIRA if it has the GreenHopper License activated? You could take a look at:

  • Log in as Administrator;
  • Navigate to Plugins;
  • Navigate to GreenHopper;
  • Click on License Details.

I hope it helps.

Suggest an answer

Log in or Join to answer
Community showcase
Jason Wong
Published Tuesday in Agility Beta

Welcome to agility

Every team in the world is unique, and so   Atlassian believes   that each and every team's best way of working  needs to  be molded to their unique circumstances  – ...

464 views 8 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot