Got Feedback feature: How to update that feedback will be received by JIRA Admin instead to Atlassian?

hi, wanted to add some feature that users can provide some feedback to JIRA Admin and I found this article:

https://confluence.atlassian.com/display/JIRA051/How+to+disable+or+enable+the+GOT+FEEDBACK+button

How to update that feedback will be received by JIRA ADMIN instead to Atlassian?

Hoping for your answers soon. Thanks!

2 answers

1 accepted

Disable the feedback and define your own Issue collector and add it to JIRA annoucnment banner. All the feedback will come as issues in your own instance.

https://confluence.atlassian.com/display/JIRA/Using+the+Issue+Collector

Hi!

For your internal usage, you can try Customer Case add-on for JIRA Cloud. All you will have to do is to create a portal with one or multiple feedback forums. You can use these forums for collecting ideas and feedback from your colleagues.

You will have to add the link to this forum, so every time your users will submit their feedback to your internal system. They will be also able to view the already submitted feedback requests and vote for them. For the details, you can see the add-on documentation.

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