Gliffy + Confluense ondemand (wiki) = not work

[airon-tark]

This is OK
1. we have JIRA ondemand
2. we have confluence ondemand
3. we added gliffy in my.atlassian.com
4. there is now Gliffy in our plugins section (jira --> administration)
5. we can now add gliffy diagramm to the issues (more actions --> add gliffy)

PROBLEM
1. we have link "Add Gliffy diagramm" in the "add macros" section during editing the wiki page
2. That is not work
3. See screenshot

[JohnA · Accepted solution]

Hi Pavel,

It looks like you will need to open a support ticket for this issue so that we can get all your details, login to your instance and have a look at what's going on there. So please open a ticket with us and we will get this issue fixed for you asap.

All the best,

John

[Thiago Ribeiro]

Pavel and all users,

If you are facing this problem while using Atlassian OnDemand, is because you have not bought the Add-on Gliffy for CONFLUENCE OnDemand.

To solve this problem simply go to https://my.atlassian.com/ and click on Configure; there you will be able to buy the Gliffy add-on for Confluence and Jira.

NOTE: If you are able to use Gliffy on your instance, for sure you have just bought the add-on for Jira and missed Confluence.