Getting error when trying to delete or add a new user

When trying to remove a user from the jira-users group we get an error message that it is in read only and cannot be edited. nothing has changed that we are aware of in both Jira and our Active Directory to cause this. Any help would be appreciated. I have attached screenshots of the error and our user directories structure

1 answer

Are you on jira version 4.4.1 or earlier?

This is a known bug with JIRA 4.4.1. It occurs when dealing with re-created users (i.e. users with the same username as previously-deleted users).

In order to fix this problem for OnDemand customers, please raise a support request and reference the following bug:

If you have hosted jira on your server, then try out the solution as given my Bjarni on 07/Mar/12 6:41 AM in the url below

https://jira.atlassian.com/browse/AOD-5529

Also see this...

Rahul

Thanks for the info but we are on 5.1.1 currently.

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