Basically I have a project, a workflow, an event to fire emails, and other configurations set up. I just need help figuring out if this is possible (with jira or a plugin.)
In my workflow, I have a step once the issue is opened for a user to select a "request more Info" button. If this is selected I wanted to be able to email a specific person by entering in an email address. Can it be done? If so please provide link / steps. If you need more info you can email me directly at email@example.com
If it isn't a valid user in Jira, you could use the Jira Enterprise Mail Handler (JEMH). It's quite good. I like it alot. It exposes the velocity templates a bit more so that you can create a kind of event you are looking for. If not, it can be a bunch of messing around with your global templates, or creating a new one and inserting it into the options that will allow you to fire such an event mail.
This seems to be moving me in the correct place but I am still not fully sure on how to configure it. I found this link (https://studio.plugins.atlassian.com/wiki/display/JEMH/Route+JIRA+and+Non-JIRA+emails+into+custom+fields#) which appears to be what I want but like I just stated, still am not having luck. The steps are vauge.
Hey Kevin, happy to help you get this working, I think that entry was an early draft, did you see the one right next door, it starts at creating the custom field and takes you all the way through. If you have any problems, just comment.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs