Generate New License Key

We are building a new Jira web server in order to migrate Jira off of the old server and on to the new server, the old Server ID is BB2B-1RK2-YKUE-0VTG and the new Server ID is BE4V-WYH4-60I9-B2BW. The person that does our licensing, Mary Toll, mtoll@nd.edu, changed the Server ID, but the license key did not change and she did not see a way to re-generate it. Can you help us regenerate a new license key for our new web server.

Thank you,

Bruce Stump

App Eng.

University of Notre Dame

bstump@nd.edu

574.631.7300

2 answers

1 accepted

Accepted Answer
0 votes

Hey Bruce,

I suggest you to create a support ticket at https://support.atlassian.com so Atlassian can recreate a new license for you.

Hope that helps.

Cheers,
Andre

Thank you, we were able to get our issue resolved. There was some confusion with the licensing.

Thanks,

Bruce

cant this be done in your my.atlassian.com account? i remember seeing an option to update serverid there to get a new generated license. for migration you also could use a dev key

Thank you, we were able to get our issue resolved. There was some confusion with the licensing.

Thanks,

Bruce

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