GLPI - Error inserting email to queue

Hi, I'm trying to make a change in a ticket, but when I want to save all the changes I can't!.
The issue that appear is: Error inserting email to queue
How can I resolve the problem?
Thanks.
Hola, estoy tratando de hacer cambios en un ticket y guardarlos, pero cuando hago los cambios y le doy al botón de guardar, no permite hacer el proceso.
El error que me aparece es el siguiente: Error inserting email to queue
¿Cómo puede resolver ese problema?
Gracias por la atención.

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Accepted answer

By ticket, I assume you mean "JIRA Issue"?  There's no mail functionality that would throw that error in JIRA, so it must be an add-on - could you tell us what you have installed in JIRA that might be doing this?

No, is not a JIRA Issue I'm using GLPI, so I need help for a GLPI Issue.

 

Hope someone can help me.

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