Filters not properly migrated

We are getting ready to migrate our on-demand installation to an in-house installation. After exporting and importing the issues and related information is present, but my filters do not function properly (see screenshot).

4 answers

1 accepted

2 votes
Accepted answer

Hi Jason,

After our investigation in the support ticket, it turned out that user renaming on the database level and a change in group memberships caused the project permissions to exclude issues from being visible.

After adjusting the Project Permissions issues were appearing fine again.

Cheers,

Pelle

screenshot attached (hopefully)

screenshot below

From what I see the filters are using project and assignee as filter conditions. I can only guess whether the name of project and assignee have changed or the IDs (depending which is used in the filter).

You need to adjust the filters.

The filters are based on names of projects and people, not IDs. I hope and expect that the names have not changed due to a migration.

Hmm, then you might check as stated in the error the permissions.

The three filters to the right state "the field assignee does not exist or you do not have permission to view it"

Since this is a standard field please check your permission

At least the first filter on the left says a value for ID 10600 for the field 'project' does not exist. So that filter is using the ID.

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