Failure to convert PPTX for within page view.

There appears to be certain content within a powerpoint that can cause the converter to fail resulting in the following log. User reports the following on a 2 page PPTX:

step 1 - remove images on both pages

step 2 - remove page 2

step 3 - add images back on page 1

only step 2 (1 page and no images) worked

2012-10-03 16:07:21,018 INFO main com.atlassian.confluence.lifecycle init Confluence is ready to serve

2012-10-03 16:26:01,675 WARN http-8080-10 atlassian.plugin.webresource.DefaultResourceDependencyResolver resolveDependencies Cannot find web resource module for: com.atlassian.jira.gadgets:common

-- referer: | url: /wiki/pages/viewpage.action | userName: louis.x | action: viewpage | page: 4784138

2012-10-03 16:26:46,378 WARN http-8080-2 com.benryan.conversion.PPTSlideServlet doGet Conversion task timed out for attachment : XSolution Concept Overview.pptx with page number 0, waited : 300, now executing in background.

-- url: /wiki/plugins/servlet/pptslide | userName: louis.x | referer:

2012-10-03 16:26:53,371 ERROR DefaultSlideCacheManager:thread-1 com.benryan.conversion.AbstractSlideConversionTask call problem while converting xcmop solution concept overview.pptx

-- url: /wiki/plugins/servlet/pptslide | userName: louis.x | referer:


at com.benryan.pptx.record.AbstractSingleShape.getPredefinedShape(

at com.benryan.escher.EscherRenderer.renderAutoshape(

at com.benryan.escher.EscherRenderer.walkShapes(

at com.benryan.ppt.PptRenderer.render(

at com.benryan.conversion.PPtDocumentConversionTask.convertFile(

at com.benryan.conversion.PPtDocumentConversionTask.convertFile(


at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

at Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$ Source)

at Source)

4 answers

1 accepted

This widget could not be displayed.

Perhaps, you are encountering one of these bugs:



Try to save the file as .ppt and see if it makes any difference. It appears that Confluence Office Connector plugin handles .ppt better than .pptx

This widget could not be displayed.

I followed instructions to clear various cache directories, and that seemed to do the trick.

This widget could not be displayed.

Please can you provide the link to the instructions you followed

This widget could not be displayed.
Ruchi Tandon Atlassian Team Apr 13, 2014

I guss you are looking for instructions on clearing Confluence caches. Here are the detailed instructions :

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