Error loading the comment editor

Brandon Pal January 16, 2013

Hi,

We are receiving the following error when trying to leave a comment on confluence:

parsererror: TypeError: AJS.RTE.getEditor(…) is null

If we retry it works but on first try we always get this error.

3 answers

1 accepted

1 vote
Answer accepted
Brandon Pal February 6, 2013

Clearing the plugin cache did not help. I then ran in safemode and enabled plugins one by one. The issue is do to a plugin called "Play SQL". Untill we find a fix we have disabled this plugin.

Brandon Pal February 11, 2013

Play SQL was able to re-create the issue and has updated the plugin to fix the problem.

0 votes
Brandon Pal January 27, 2013

We will try this just looking to create a maintenance window. Will update if this worked once we have tried the suggested steps.

0 votes
PeterKoczan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 21, 2013

Hi,

Could you try to clear the plugin cache as described in the following article and see if that fixes the problem for you: https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache?

Kind regards,

Peter

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