Emails not coming when assigned to a user

[Akshay Relan]

Whenever we assign any task to a user, the Emails are not generated

However emails are generated when we share the issue, SO Emails are working fine only when an issue is shared and not when it is assigned or any comment is placed

[Akshay Relan · Accepted solution]

Found the issue -> The notification scheme and everything else were perfectly fine, it was just that no notification scheme was attached with any project, ideally default notifiction scheme should be attached but it was not attached

[Akshay Relan]

Yes, Users satisfy these conditions and they also have email me set in their profiles.

[Nic Brough -Adaptavist-]

What does the notification scheme for the project say should be going out? Look for the "assign" and "comment" lines in there to see who should be emailed on those events.

[Nic Brough -Adaptavist-]

So do the users who are not getting the emails match one or many of those conditions?

Also, the users not getting the emails - are they doing the actions themselves? If so, can you check that they have "email me on my changes" set in their profiles?

[Akshay Relan]

All fields in notification scheme says

• Current Assignee (Delete)
• Reporter (Delete)
• All Watchers (Delete)

[Akshay Relan]

No the issue was that no notification scheme was associated, even the default was not associated with new projects. I didnt knew that we also have to assign the default notification scheme, after assigning the emails worked fine

[Nic Brough -Adaptavist-]

Ah, so the issue was that you were looking at the wrong notification scheme because the right one hadn't been associated! (Exactly what I was struggling with last week, as I misread the project config completely)