Email to ticket without an account

This question is in reference to Atlassian Documentation: Receiving requests by email

Can JIRA service desk be configured to create tickets from emails not registered in our system? 

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Hi @Josh Marshall,

Yep, you can set Service Desk up that way, what you need to do is make sure your JIRA instance is set up for public signup, and make sure your Service Desk email handler is set up correctly.

Basically what happens is that if the email address is not linked to an account, a customer account will be created for the email address on the email when you receive it. This doesn't count towards your license.



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