I have an issue where, if a customer sends an email request and "cc" somebody in the email. The "cc'ed" in person becomes request participant.
The request participants then begins receiving notifications whenever the issue is updated or commented on.
How can I disable people who are "cc'ed" in on email issues from becoming request participants?
Hello Osei, unless that your customers are in more than one organization they can't share requests with an organization via email accordingly to https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html.
However, I believe that the best would be to remove the "customer involved" from the customer notifications and leave only the "reporter" tag.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Thanks to everyone who came out today for the lunch AUG - we had some great food and discussion (and ice cream sandwiches to fend off the heat!) The welcome and fun fact was great as well, what an aw...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs