Email notification problem

Hi All,

we experiencing recently that many notifications don't get to the recipients. Some lost emails are custom events, others are standard events.

My first question: where van we check the outgoing emails?

2nd: how can we prove that the problem is not Jira problem but email server?

Thanks,

Rumi

2 answers

0 votes
Mizan Community Champion Nov 25, 2012

Are you sure its not JIRA problem ? I found an old documentation for troubleshooting notification related problems here

You can also create a support ticket with Atlassian

0 votes

Hi,

You can check the Outgoing mail logs in <JIRA_HOME>/log/atlassian-jira-outgoing-mail to check if the notification email are being sent or if there is any error logged. You can check in the mail queue as well if there is any in the error queue.

For troubleshooting purpose, please see this KB article.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 9 hours ago in Jira Ops

Jira Ops Early Access Program Update #2: Let’s talk severity levels

Welcome to your weekly Jira Ops Early access program update, where we’re sharing news and updates on Jira Ops' progress as we work toward our 1.0 release. If you ever want to drop us feedback or idea...

20 views 0 0
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you