Email based on issue severity

I'd like to send emails to different addresses depending on their severity. Specially, I'd like to be able to route emails created at the highest severity to a specific email address to make sure they are promply addressed. Is there any way to do this?

1 answer

1 accepted

1 vote
Accepted answer

If you have or can create a user in JIRA with that email address, you can then subscribe filters to that user. Actually subscription works only for groups but you can add a group with that user alone!

The filter can be made with that severity and pther criteria like 'created today' or in the last 5 minutes etc!

None of the other workarounds will work for you because onDemand doesn't allow customizations.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in United States

Topic Tuesday: What's your favorite topic?

Good morning All, Our goal is to get you into the habit of while enjoying your favorite morning drink you are checking the NOVA "space" for topics and comments. Your input is really needed and...

60 views 4 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you