How about the logs, anything interesting in there ? You might want to turn on some debug logging for incoming mail handler, see this https://confluence.atlassian.com/display/JIRAKB/Diagnosing+Mail+and+Mail+Handlers+Issues (Advanced Assessment step 1)
This is a bug in JIRA default mail handler code, I have provided a fix in the bug report:
Before that fix is available in JIRA, you can use a work around: create all corresponding default reporter name in lowercase.
If you can't change your username, try my commercial plugin: Enhanced Mail Handler
It contains the fix and bunch of other fancy features!
Good morning All, Our goal is to get you into the habit of while enjoying your favorite morning drink you are checking the NOVA "space" for topics and comments. Your input is really needed and...
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