Email Handler: From Address not appended to Description field when creating new issue

According to the documentation, when Default user is specified for an email handler, the sender's email address should be appended to the description field when creating a new issue.
The email address is not being appended. Any thoughts why?

5 answers

1 accepted

I found the cause.  It is a current bug https://jira.atlassian.com/browse/JRA-32750 with mixed cases in the default reporter. 

Is this text:

[Created via e-mail but could not establish sender's address.]
 

appended to description ? 

Assuming you use built-in mail handlers with default reported configured it could be caused by missing From attribute in this email.

No, there is nothing.  Here is a screenshot of the description on the ticket.

 

image2015-1-22 8:8:44.png

How about the logs, anything interesting in there ? You might want to turn on some debug logging for incoming mail handler, see this https://confluence.atlassian.com/display/JIRAKB/Diagnosing+Mail+and+Mail+Handlers+Issues (Advanced Assessment step 1)

Yes, I use the built-in mail handler with default reported configured to an account.

This is a bug in JIRA default mail handler code, I have provided a fix in the bug report:
https://jira.atlassian.com/browse/JRA-32750

Before that fix is available in JIRA, you can use a work around: create all corresponding default reporter name in lowercase.

If you can't change your username, try my commercial plugin: Enhanced Mail Handler
It contains the fix and bunch of other fancy features!

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