Email Configuration

I have read the documentation and need to confirm that I understand it correctly.

We have several projects and I have configured an email service and handler for each project, to enable the system to create new issues and update current issues in JIRA.

This is what I understand from the documentation one should do to be able to create NEW issues via email.

Is it possible to use only ONE email account for all the projects to create issues and update current issues via email?

2 answers

1 accepted

Its possible if you have one e-mail account, that has different e-mail aliases for every project. A'la jiraaccount@mycompany.com and project1@mycompany.com, project2@mycompany.com, project3@mycompany.com are its aliases. Catch email address (catchemail parameter) is for that case.

0 vote

No.

If you use one email address, the system has no way of knowing how to decide which project a NEW issue should go into. It's one incoming email address per project. This is simply because the default handlers in Jira are not spectacularly clever.

However, if you install the JEMH, that can be easily configured to parse emails with a wide range of rules. I'd seriously look at that if you want to do this. https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

You could also write your own handlers, or find alternative plugins (I think JEMH has this market wrapped up though, and I can't recommend it enough...)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

55 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you