sorry, no way to help you like this. you should at least try to explain your problem and additianlyy attach a screenshot.
Also it is completely unclear what application you are speaking of, if this is download or OnDemand, etc.
Please keep in mind that this is a community based effort so in order to recieve help and support (no one of us is getting paid to do this) it should be pretty clear that you have to provide a detailed description of your problem.
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