Edit in Office "office connector" not working in Confluence 5.5

Various users are running IE8, IE9 or IE10.  All are windows 7, with office 2010.  We have various instances within the company.  The Confluence instance running v5.3 is working with the ability to Edit in Office.  

When clicking "Edit in Office," the office application opens, but the file does not open.  The Confluence instance with v5.5 is returning the following error.  

"Accessing to the web server is disabled by default because it is controlled by basic authentication and does not use Secure Sockets Layer (SSL).  Do you want to want to search the Microsoft Online Support Center to view possible solutions?"

Both instances are running non-SSL.  The variation I've found is the versions.  Confluence v5.3 is running Office Connector plug in v3.1.2.  Confluence v5.5. is running Office Connector plug in v3.3.3.  

What can be done to fix the Office Connector issue with the newer versions of Confluence and Connector?  

2 answers

We ended up installing IE11 and then MS Fixit 50711 to fix the problem. 

http://go.microsoft.com/?linkid=9777384

We see the same problem with some users. Not all. Our confluence is not using ssl/https. 

What I don't understand is why this happens for some users and not others?

Is it a browser version issue or is it an office issue?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published yesterday in Jira Ops

Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration

Thanks for signing up for Jira Ops! I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates...

193 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you