EasyBI filter only issues that have passed through a specific status Edited

I want to run some reports/get some information on issues that, at some point in their history, were in a certain status.

IE I want to get the average resolution days of any issues that, at some point, were in the 'Escalated' status. Find out how long it takes to resolve tickets that needed to be escalated.

I thought something like this would work:

CASE WHEN ([Measures].[Transitions to status], [Transition Status].[Escalated]) > 0 THEN
  [Measures].[Total resolution days] / [Measures].[Issues resolved]

But all that does is show me the average resolution time of ALL tickets for any period where at least one ticket was in Escalated status.

Is this possible?

0 answers

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

129 views 16 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you