Duplication of Tickets which are registered through e-mail.

We are facing an issue of multiple tickets being generated continuously through one e-mail until we remove them from the mailbox personally, this has happened with different e-mail ids.

The frequency of this issue has increased over the last 10 days.

Eg. Tickets:

Case 1 : SAPECC-1300

SAPECC-1299

SAPECC-1298

SAPECC-1297

SAPECC-1296

SAPECC-1293

Case 2:

SAPECC-822

SAPECC-846

SAPECC-844

SAPECC-843

SAPECC-842

SAPECC-841

Case 3:

SAPECC-863

SAPECC-864

SAPECC-866

SAPECC-867

SAPECC-868

2 answers

Hi Ananda,

From reading the description of this problem the following knowledge base article comes to mind: https://confluence.atlassian.com/display/JIRAKB/Duplicate+Issue+Creation%2C+Comments+or+Notifications

So, I would suggest that you check the logs to see if the error message noted in that article is contained anywhere, and if not then Iw ould suggest you open a ticket with Support so we can investigate this issue further for you.

All the best,
John

Thanks John,

I have raised a ticket with Support and also received the same feedback as provided by you, have made the changes, will observe the same and see if the problem goes away

Atlassian confirms this is a bug

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