Duplication of Tickets which are registered through e-mail.

We are facing an issue of multiple tickets being generated continuously through one e-mail until we remove them from the mailbox personally, this has happened with different e-mail ids.

The frequency of this issue has increased over the last 10 days.

Eg. Tickets:

Case 1 : SAPECC-1300






Case 2:







Case 3:






2 answers

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Hi Ananda,

From reading the description of this problem the following knowledge base article comes to mind: https://confluence.atlassian.com/display/JIRAKB/Duplicate+Issue+Creation%2C+Comments+or+Notifications

So, I would suggest that you check the logs to see if the error message noted in that article is contained anywhere, and if not then Iw ould suggest you open a ticket with Support so we can investigate this issue further for you.

All the best,

Thanks John,

I have raised a ticket with Support and also received the same feedback as provided by you, have made the changes, will observe the same and see if the problem goes away

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