Duplication of Tickets which are registered through e-mail.

We are facing an issue of multiple tickets being generated continuously through one e-mail until we remove them from the mailbox personally, this has happened with different e-mail ids.

The frequency of this issue has increased over the last 10 days.

Eg. Tickets:

Case 1 : SAPECC-1300






Case 2:







Case 3:






2 answers

Hi Ananda,

From reading the description of this problem the following knowledge base article comes to mind: https://confluence.atlassian.com/display/JIRAKB/Duplicate+Issue+Creation%2C+Comments+or+Notifications

So, I would suggest that you check the logs to see if the error message noted in that article is contained anywhere, and if not then Iw ould suggest you open a ticket with Support so we can investigate this issue further for you.

All the best,

Thanks John,

I have raised a ticket with Support and also received the same feedback as provided by you, have made the changes, will observe the same and see if the problem goes away

Atlassian confirms this is a bug

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

499 views 6 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you