Draw.io diagrams not showing on Confluence pages

I can create and edit my diagrams just fine, and they show when in edit mode. but the diagrams aren't shown on page previews nor in the knowledge base portal i'm building! How can i get the diagrams to be visible to the visitors of my knowledge base portal? Is this a bug or do i need to set permissions for this somewhere?

5 answers

This widget could not be displayed.

To clarify the question, you're talking about confluence (you tagged as JIRA)? Is this Confluence Server or Cloud?

This widget could not be displayed.

Hello,

It's about the cloud version of Confluence.

See attached screenshot for more clarification:

In the top you see the a page in Confluence with the diagram in it. On the bottom you see the same page in the JIRA support portal, everything shows except for the diagram. Any idea on why this is?

Schermafbeelding 2016-08-22 om 10.41.16.png

This widget could not be displayed.

OK, so this is a Confluence page that is returning as a search result from JIRA Service Desk? That's not a case we test. Could I ask you to submit this as a ticket with exact details of how to recreate it at https://desk.draw.io/helpdesk/tickets/new please?

This widget could not be displayed.

Done, it has ticked number #2680

This widget could not be displayed.

I have the same problem. I'm testing the draw.io solution to share documentation in my service Desk. I made the diagrams. I can see the diagram in the confluent page. But when i access by the service Desk i can see the diagram. 

When i'm in my confluent page. if I clic on "preview", i can't see the diagrams.

Could you please submit full details of the problem to support@draw.io.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

140 views 16 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you