Does the requestor in JIRA ServiceDesk needs to be a JIRA user first?

This question is in reference to Atlassian Documentation: Get your customers started with JIRA Service Desk

Does the requestor in JIRA ServiceDesk (request created via email) needs to be a JIRA user first?

1 answer

0 votes

Depends on what you mean by "requestor" - see https://confluence.atlassian.com/servicedesk025/setting-up-service-desk-users-754977391.html for the different types of user that you might be describing.

But, generally, yes, they need an account.  Whether it's a JIRA user account is debatable ("JIRA user" is the phrase usually used for a full JIRA account, not just a simple customer account)

Thanks @Nic Brough [Adaptavist] 

When I said "requestor", what I really meant was the customer who sent email via set support email or via customer portal.

Ah, I thought so, but I could not be sure.  Your customers will need to sign up for an account, yes.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in United States

Topic Tuesday: What's your favorite topic?

Good morning All, Our goal is to get you into the habit of while enjoying your favorite morning drink you are checking the NOVA "space" for topics and comments. Your input is really needed and...

60 views 4 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you