Does Atlassian provide training on their products?

e.g. If a customer intends to implement Jira over his company, and he wants to get all colaborators prepared to use that tool, does atlassian offer some kind of training?

11 answers

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Accepted Answer
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Atlassian University is coming soon (this sounds like the best solution for the situation you described).

Until then, there is private, paid webinar training put on by Atlassian staff.

Currently I'm not satisfied in the way that training is provided. Our requiremet is to provide our business clients with a training, and they come from various organizations.

I hope if Atlassian could allow a defined number of external users to be added at a reasonable cost, or any other sustainable model for both Atlassian and us.

Cheers!

You can also find a bunch of tutorial videos on our YouTube channel - www.youtube.com/GoAtlassian

Here are all the Confluence Tutorial videos as an example:

http://www.youtube.com/user/GoAtlassian?feature=mhsn#p/c/016040E859BCC18C

It is aimed at admins and not end users, but if you are looking for in-depth detail on JIRA, O'Reilly publishes:

Practical JIRA Administration

CustomWare provides the product training (http://www.atlassian.com/training/product-training/) and users purchase it through the Atlassian website. Atlassian does not provide professional services other than this, but our expert Sales Engineers are available by email (sales@atlassian.com) and phone (+1 415.701.1110) in San Francisco.

Customware training was very good for our team. We had confluence, jira, greenhopper and other training. Good pace and quality. vxVistA.org

JIRA 4 Essentials is available on Amazon and the publisher (PacktPub) right now -

http://www.amazon.com/JIRA-4-Essentials-Patrick-Li/dp/1849681724

http://www.packtpub.com/jira-4-essentials-for-software-development-projects/book >> includes summary outline.

352 pages of JIRA Admin help by AppFusions co-founder and JIRA Guru Patrick Li

I just want to give a thumbs up for JIRA 4 Essentials. It was very helpful in helping me to get started and focus on what was important in configuring the platform for project use. It's great for new Jira Administrators.

Atlassian does provide training for most of our producs. Please see the page below for more information:

http://www.atlassian.com/training/product-training/

We also have an extensive network of partners, some of which offer more in-depth training courses. You can locate a partner using the tool below:

http://www.atlassian.com/about/partners/

Yes - would love to hear an update on Atlassian University

http://blogs.atlassian.com/news/2011/02/atlassian-university-beta.html

Otherwise, many partners offer training or mentoring, and sometimes the second is more useful - since custom to the companies' users and implementor' specific business needs - not just JIRA outa the box.

Few customers stop at outa-the-box in my experience - and imho, JIRA is a journey - not a one-time destination. Grow it with your company.

Ellen

AppFusions

http://www.appfusions.com

One more thing - you might want to check out our Ninja guides for Confluence and GreenHopper. A great, fun way to get started with our most popular products.

and Atlassian Dragons on the whole Atlassian Suite - and integrating them - but really end to end understanding of WHY all of them. For devs OR biz people ..

http://confluence.atlassian.com/display/ATLAS/Here+Be+Dragons

Clearvision provide various training courses and delivery methods, including self paced elearning. This is very cost effective way of getting lots of users up to speed with a tool.

http://www.clearvision-cm.com/training-course-outlines/atlassian-training-jira-training-and-confluence-training.html

Hi Everyone,

Here is a quick update on Atlassian University, which is aimed at getting the end-users up to speed fast through interactive tutorials. You can find out more information on our page here: http://www.atlassian.com/en/university. Below is a list of the tutorials we are offering with a brief description. I hope this helps!

JIRA

Class

Lesson (~ time in minutes)

Description

Get to Know JIRA

JIRA Overview (4:40)

Watch this video before you start the lessons to get an overview of JIRA.

Basic navigation (3)

Get introduced to the different sections that make up JIRA.

Keyboard shortcuts (3)

Learn some of JIRA’s keyboard shortcuts to save you time in your instance.

Create an issue (1:30)

Contribute to your JIRA instance by adding issues to it.

Work with Issues

Navigate an issue (2)

Learn about the different elements of an issue and how to interact with them.

Create a comment (1:30)

Start a conversation within an issue and notify people interested in it.

Understanding Workflows (1:30)

Learn about JIRA workflows and how to move your issues through them.

Find Issues

Simple search (2)

Easily build an issue filter with JIRA's Simple Search.

Advanced search (2:30)

Construct complex issue filters and find elusive issues with JIRA's Advanced Search.

Quick search video (2)

Quick search (3)

Harness the power of the Quick Search box, available from every screen in JIRA.

Save and share a filter (2)

Search for issues using a filter, then save and share that filter with others.

Personalize Your Dashboards

Create and share a dashboard (2:30)

Create your first customized dashboard and share it with other JIRA users.

Add an activity stream to your dashboard (2)

Learn about the JIRA’s gadget directory and use it to add an activity stream to your dashboard.

Add a filter directly to your dashboard (2)

Add the results of a filter you’re viewing to your dashboard as a list of issues, chart, or other gadget types.

Monitor Your Projects

View the summary of a project (1:30)

Explore the summary page for a JIRA project to learn more about it.

Generate project reports and filters (1:30)

Use JIRA’s report and filter generators to quickly review information about your projects.

Subscribe to a saved filter (2)

Subscribe to saved filters to have the results emailed to you periodically.

Triage a List of Issues

Label, assign and comment on issues (3)

Perform basic operations on your list of issues without using the mouse.

Control issues with the Dot Dialog (1)

Perform nearly any action on your list of issues using the Dot Dialog.

Dive into an issue (1:30)

View the details of an issue, then return to your triage list.

Confluence

Class

Lesson (~ time)

Description

Get to Know Confluence

Confluence Overview (5)

Watch this video before you start the lessons to get an overview of Confluence.

Navigation Dashboard (3)

Learn how to navigate the Confluence Dashboard to add and manage spaces and stay informed about the content you care about.

Confluence Content Hierarchy Video (2)

Learn some of JIRA’s keyboard shortcuts to save you time in your instance.

Navigate a Space (2)

Learn how to navigate and manage a Confluence Space to add, share, and find content.

Navigate a Page (2)

Learn to navigate and manage a Confluence Space to add, share and find content.

Navigate the Editor (2)

Learn how to navigate the Confluence editor to create, edit, and manage rich content.

Navigate the Editor’s Toolbar (2)

Learn how to use the toolbar of Confluence’s editor to create rich content.

Create Content

Create Content Overview (14)

Watch this video before proceeding to other lessons.

Add a Space (4)

Learn how to add a space to Confluence to host all of your related page and blogs.

Add a Page (3)

Learn how to add a page to begin creating rich content.

Insert a Link (4)

Learn how to link to other page and blogs in Confluence and external web pages too.

Insert an Image (4)

Learn how to insert an image on a page to make your content more visual.

Insert a Macro (4)

Learn how to insert extra-functionality and dynamic content to enrich your pages.

Create Content Fast w/ Autocomplete (7)

Watch this video to learn how to insert links, images and files, and macros with just a single keystroke.

Keyboard Shortcuts (6)

Watch this video to learn how to navigate Confluence and create content faster than ever.

Work w/ Page Templates (3)

Learn how to use page templates to create rich content in Confluence.

Page History & Versioning (4)

Learn how to view the complete page history and revert back to any previous saved version.

Restrict a Page (3)

Learn how to define who can and can’t view a page or blog post.

Share Content

Share Content Overview (17)

Watch this video before proceeding to other lessons.

Add a Blog Post (3)

Learn how to add a blog post to begin creating and sharing rich content with your team or organisation.

Share Pages w/ the Share Button (2)

Learn how to bring the right people into the conversation, instantly.

Manage Watchers (3)

Learn how to keep key stakeholders informed about changing content and conversations.

Add Attachments to a Page (3)

Watch this video to learn how to attach images and files to a page or blog post.

Add Attachments w/ Drag & Drop (2)

Watch this video to learn to attach files to pages and blogs using Drag & Drop.

Define Space Permissions (4)

Learn how to define view and edit space.

Discover Content

Discover Content Overview (11)

Watch this video before proceeding to other lessons.

Watch Content to Stay Informed (4)

Learn how to stay informed about the content you care about and nothing you don’t.

Add a Label (4)

Learn how to tag your content w/ labels to manage and organise content across spaces in Conflluence.

Manage Spaces w/ the Space Directory (3)

Learn how to manage spaces as your instance of Confluence grows using the Space Directory.

Discuss Content

Discuss Content Overview (4)

Explore the summary page for a JIRA project to learn more about it.

Add a Comment (3)

Learn how to better communicate and collaborate by commenting on pages and blogs.

Find Content

Find Content Overview (3)

Watch this video before proceeding to other lessons.

Search w/ Quick Navigation (2)

Learn how to search for and find content across the Confluence, fast.

Filter Your Search (4)

Learn how to filter your queries to find exactly what you need.

GreenHopper

Class

Lesson (~time)

Description

Get to Know GreenHopper

GreenHopper Boards (2:30)

Learn about what GreenHopper is and how it’s organised

GreenHopper Navigation (1:30)

Learn how to navigate and configure GreenHopper.

GreenHopper Contexts (2)

Learn what GreenHopper Contexts are, and how to use them to create personalised views within GreenHopper.

The Planning Board

Create a Card (3:30)

Learn how to add a card to the Planning Board.

Card Actions (1:30)

Perform actions on individual cards in GreenHopper.

Rank Cards (1:30)

Learn what “ranking” means to GreenHopper, and how to rank cards on the Planning Board.

Find Cards (1:30)

Learn how to find subsets of cards on GreenHopper boards.

Schedule Cards (2)

Learn how to update a card’s scheduled version through dragging and dropping it.

The Task Board

Task Board Modes (2)

Learn about the Task Board’s two viewing modes, and what functionality they offer.

Transition Cards (2)

Learn how to update a card’s workflow status by moving it between the Task Board’s columns.

Freedom Information Training also provides training on a number of Atlassian products. You can check out the details here: http://freedomis.com/capabilities/software-products/atlassian-software-workshops These workshops each last anywhere from 1-2 days. They are hands-on, with instruction and exercises for every student to perform. It is taught in a classroom setting. We offer workshops in Huntsville, Alabama, but will also travel to your location if you have a whole team that needs to be trained.

So far, we have received very good feedback from our customers.

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